Director of Customer Service - State Farm Agent Team Member

Chase Darling - State Farm Agent; Fort Wayne (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Bonus based on performance

Flexible schedule

Job summary

Chase Darling State Farm Agency in Fort Wayne is seeking a Director of Customer Service to lead our customer experience initiatives and oversee service operations. You will coordinate the team, ensure service standards, and drive policy inquiries and billing support.

This role requires strong leadership, excellent communication, and a compassionate approach to help clients during challenging days, with opportunities to mentor staff and improve processes in a community-focused agency.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership

Communication

Time management

Team development

Job description

Benefits

• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Flexible schedule

You May Be a Great Fit as a Director of Customer Service at Chase Darling State Farm if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through the worst day with clarity and empathy.

Location Address: 1320 E State Blvd, Fort Wayne, IN 46805

At Chase Darling State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.