Director of Customer Experience & Service Leadership

State Farm Agent; Missouri; Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Carey Heitman - State Farm Agent in St.Robert, MO seeks a Director of Customer Service to lead customer experience initiatives and oversee service operations, coordinating between team members and customers.

The role includes training staff, monitoring performance metrics, and guiding policy inquiries, billing coordination, and issue resolution to deliver exceptional service to the community.

Qualifications

• Leadership or supervisory experience is preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsabilités

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Connaissances

Leadership experience

Communication

Time management

Team development

Licensing requirements

Description du poste

Carey Heitman - State Farm Agent in St.Robert, MO seeks a Director of Customer Service to lead customer experience initiatives and oversee service operations, coordinating between team members and customers.

The role includes training staff, monitoring performance metrics, and guiding policy inquiries, billing coordination, and issue resolution to deliver exceptional service to the community.