Customer Service & Office Manager - Lead, Grow & Inspire

Talentify; Oxford (OH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Training & development

Competitive salary

Flexible schedule

Job summary

State Farm Insurance and Financial Services is seeking a Customer Service/Office Manager to lead the customer service team, coordinate daily operations, and deliver remarkable experiences to clients in the community. The role combines people leadership with process improvement and close collaboration with agency staff.

You will develop policies, handle escalations, train staff, and pursue licensing in Property, Casualty, Life and Health to support agency growth.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• Manage Team scheduling & payroll submission
• Attain Property, Casualty, Life and Health Licensing

Job description

State Farm Insurance and Financial Services is seeking a Customer Service/Office Manager to lead the customer service team, coordinate daily operations, and deliver remarkable experiences to clients in the community. The role combines people leadership with process improvement and close collaboration with agency staff.

You will develop policies, handle escalations, train staff, and pursue licensing in Property, Casualty, Life and Health to support agency growth.