Director of Customer Service & Experience

Careyheitman; Saint Robert (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Carey Heitman - State Farm Agent in St. Robert, MO is seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

Responsibilities include leading daily operations, training the team, monitoring metrics, and handling policy inquiries and billing coordination with empathy and clarity.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership

Communication

Time management

Team development

Job description

Carey Heitman - State Farm Agent in St. Robert, MO is seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

Responsibilities include leading daily operations, training the team, monitoring metrics, and handling policy inquiries and billing coordination with empathy and clarity.