Head of Customer Experience & Service

EmmaLee Robinson - State Farm Agent; Idaho Falls (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

EmmaLee Robinson - State Farm Agent is seeking a Director of Customer Service in Idaho Falls, ID to lead customer experience initiatives. This role involves managing daily operations and supporting team development while ensuring excellent service delivery.

Applicants must have leadership experience and a commitment to community service, with requisite state licensing. Join a team dedicated to making a difference in people's lives.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership

Communication

Time Management

Education

Applicable State License

Job description

EmmaLee Robinson - State Farm Agent is seeking a Director of Customer Service in Idaho Falls, ID to lead customer experience initiatives. This role involves managing daily operations and supporting team development while ensuring excellent service delivery.

Applicants must have leadership experience and a commitment to community service, with requisite state licensing. Join a team dedicated to making a difference in people's lives.