Director of Customer Experience & Service Excellence

State Farm Agent; Rockford (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Bonus based on performance

Free food & snacks

Job summary

Julie Weaver - State Farm Agent in Rockford, IL is seeking a Director of Customer Service to drive the customer experience and oversee service operations. You will lead daily client interactions, develop the team, and ensure service standards are met while coordinating with policy inquiries and billing.

This role values leadership, clear communication, and the ability to support the community with empathy during challenging situations.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership experience

Strong communication

Time management

Motivate and develop team

Licensing knowledge

Job description

Julie Weaver - State Farm Agent in Rockford, IL is seeking a Director of Customer Service to drive the customer experience and oversee service operations. You will lead daily client interactions, develop the team, and ensure service standards are met while coordinating with policy inquiries and billing.

This role values leadership, clear communication, and the ability to support the community with empathy during challenging situations.