Customer Service Manager — Lead a High-Impact Team

Scott Blanton - State Farm Agent; Montpelier (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Signing bonus

Training & development

Wellness resources

Paid time off

Job summary

Scott Blanton - State Farm Agent in Montpelier, Idaho, is seeking a Customer Service Manager to create exceptional customer experiences and enhance agency growth.

The ideal candidate will have over 5 years of customer service experience, including 2+ years in management. Responsibilities include overseeing the team, developing service policies, and resolving customer inquiries.

Excellent benefits such as bonuses, competitive salary, and opportunities for advancement are offered.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership

Customer service skills

Communication

Problem-solving

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Signing bonus
• Training & development
• Wellness resources
• Paid time off

ROLE DESCRIPTION:

As a customer service manager with Scott Blanton State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.