Customer Service Manager — Lead a High-Impact Team

Scott Blanton - State Farm Agent; Montpelier (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Signing bonus

Training & development

Wellness resources

Paid time off

Job summary

Scott Blanton - State Farm Agent in Montpelier, Idaho, is seeking a Customer Service Manager to create exceptional customer experiences and enhance agency growth.

The ideal candidate will have over 5 years of customer service experience, including 2+ years in management. Responsibilities include overseeing the team, developing service policies, and resolving customer inquiries.

Excellent benefits such as bonuses, competitive salary, and opportunities for advancement are offered.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership

Customer service skills

Communication

Problem-solving

Job description

Scott Blanton - State Farm Agent in Montpelier, Idaho, is seeking a Customer Service Manager to create exceptional customer experiences and enhance agency growth.

The ideal candidate will have over 5 years of customer service experience, including 2+ years in management. Responsibilities include overseeing the team, developing service policies, and resolving customer inquiries.

Excellent benefits such as bonuses, competitive salary, and opportunities for advancement are offered.