Director of Customer Service - State Farm Agent Team Member

Jennifer Chandler - State Farm Agent; Kellogg (ID); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Retirement benefits

Health benefits

Advancement opportunities

Paid time off

Tuition assistance

Job summary

Jen Chandler- State Farm is seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement, with responsibilities to train staff and ensure service standards.

The position requires leadership, strong communication, and adherence to state licensing requirements; it also offers competitive benefits and opportunities for advancement.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Calm under pressure

Community-minded

Relationship builder

Active listening

Empathy in service

Education

State licensing requirements

Job description

Benefits

• Retirement & Health Benefits
• Competitive salary
• Opportunity for advancement
• Paid time off
• Tuition assistance

You May Be a Great Fit as a Director of Customer Service at Jen Chandler- State Farm if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 416 W Cameron Ave, Kellogg, ID

At Jen Chandler- State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.