Director, Customer Experience

Sallie McGinnis - State Farm Agent; LaFayette (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Sallie McGinnis State Farm Agency in LaFayette, GA is seeking a Director of Customer Service to lead the customer experience and oversee service operations. You will coach a frontline team to ensure high-quality service and member satisfaction.

The role emphasizes people leadership, process improvement, and adherence to licensing requirements to protect clients and help the community.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership experience

Communication

Time management

State licensing

Job description

Sallie McGinnis State Farm Agency in LaFayette, GA is seeking a Director of Customer Service to lead the customer experience and oversee service operations. You will coach a frontline team to ensure high-quality service and member satisfaction.

The role emphasizes people leadership, process improvement, and adherence to licensing requirements to protect clients and help the community.