Director of Customer Service & Experience

Chase Darling - State Farm Agent; Fort Wayne (IN); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Bonus based on performance

Flexible schedule

Job summary

Chase Darling State Farm Agency in Fort Wayne, IN is seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. You will coordinate teams, monitor performance, and drive process improvements to ensure high-quality outcomes for policyholders.

The role emphasizes building strong community relationships, guiding agents and staff, and maintaining compassionate support on difficult days.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership

Communication

Time management

Team development

Licensing

Job description

Chase Darling State Farm Agency in Fort Wayne, IN is seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. You will coordinate teams, monitor performance, and drive process improvements to ensure high-quality outcomes for policyholders.

The role emphasizes building strong community relationships, guiding agents and staff, and maintaining compassionate support on difficult days.