Director of Customer Experience & Service Operations

State Farm; Minot (ND); Sur place; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Health insurance

Paid time off

Training & development

Résumé du poste

State Farm's Aardahl Agency in Minot, ND is seeking a Director of Customer Service to lead the customer experience and oversee service operations. You will coordinate daily activities, ensure quality service, and drive process improvements that protect what matters most for clients.

You will mentor a team, implement training, and collaborate with licensing and policy teams to resolve inquiries and billing issues, while upholding the agency's commitments to the community.

Qualifications

• Leadership or supervisory experience required or preferred.
• Excellent written and verbal communication skills.
• Strong time management and prioritization abilities.
• Ability to motivate and develop team members.
• Must meet applicable state licensing requirements.

Responsabilités

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Connaissances

Leadership

Communication

Time management

Team development

Licensing compliance

Description du poste

State Farm's Aardahl Agency in Minot, ND is seeking a Director of Customer Service to lead the customer experience and oversee service operations. You will coordinate daily activities, ensure quality service, and drive process improvements that protect what matters most for clients.

You will mentor a team, implement training, and collaborate with licensing and policy teams to resolve inquiries and billing issues, while upholding the agency's commitments to the community.