Head of Customer Deployments - Remote Australia

Axon; United States; Remote; USD 85,000 - 128,000; Full time

Job summary

Axon is seeking a Manager, Customer Deployments to lead a high-performance team delivering enterprise deployments of Axon Enterprise products and services. You will guide onboarding, configuration, training and adoption, ensuring customer value and satisfaction across the implementation lifecycle.

You will work with business and IT leaders to align milestones, manage resources, and ensure clear documentation supports revenue recognition while promoting a culture of care, ownership and

Qualifications

• Experience leading teams in dynamic settings.
• Knowledge of Digital Video, Mobile, or SaaS.
• Strong project management and resource tracking skills.
• Comfort with basic networking and mobile apps.
• Travel readiness within Australia and occasional international trips.
• Bachelor’s degree in Management, Business or IT or equivalent.

Responsibilities

• Lead and mentor the Service Delivery Team.
• Manage team resources to meet project demands.
• Oversee complex, enterprise deployments.
• Define vision, scope, and timelines with stakeholders.
• Maintain deep understanding of Axon products.
• Document customer feature requests for feedback to sales/product teams.
• Align with directors on strategic initiatives.

Skills

Team leadership

Digital Video

SaaS

Project management

Tech troubleshooting

Industry insights

Travel readiness

Education

Bachelor’s degree in related field

Job description

Axon is seeking a Manager, Customer Deployments to lead a high-performance team delivering enterprise deployments of Axon Enterprise products and services. You will guide onboarding, configuration, training and adoption, ensuring customer value and satisfaction across the implementation lifecycle.

You will work with business and IT leaders to align milestones, manage resources, and ensure clear documentation supports revenue recognition while promoting a culture of care, ownership and