Head of Consumer Digital Product Operations (Remote)

Humana Inc; Richmond (VA); Remote; USD 168,000 - 231,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Work-from-home flexibility

Job summary

Humana Inc. is seeking a Director of Consumer Digital Product Operations to lead transformation strategies and operating models that elevate product delivery and organizational effectiveness.

You will guide cross-functional teams and partner with senior leaders to translate strategy into practical, scalable processes while focusing on customer outcomes and business impact. The role requires extensive experience in product operations and enterprise transformation, with a strong emphasis on

Qualifications

• Bachelor’s degree required.
• 8+ years in product operations, digital or enterprise transformation, or portfolio management with operating-model design.
• Ability to translate strategy into scalable governance, planning, decision forums, and performance measures.
• Proven track record leading executive discussions and cross-functional decision-making.
• Ability to navigate ambiguity and drive change with stakeholders.

Responsibilities

• Design and oversee transformation strategies and operating models that drive business impact.
• Lead cross-functional teams across product, technology, design, and analytics.
• Develop governance, planning processes, tools, templates, and performance metrics.
• Advise senior leaders on operating-model choices and risks while ensuring accountability.
• Oversee budgets, workforce planning, recruiting, onboarding, and communications.
• Foster a culture of innovation, collaboration, and continuous improvement.

Skills

Executive leadership

Product operations

Digital transformation

Change management

Strategic planning

Budget management

Education

Bachelor’s degree

Job description

Humana Inc. is seeking a Director of Consumer Digital Product Operations to lead transformation strategies and operating models that elevate product delivery and organizational effectiveness.

You will guide cross-functional teams and partner with senior leaders to translate strategy into practical, scalable processes while focusing on customer outcomes and business impact. The role requires extensive experience in product operations and enterprise transformation, with a strong emphasis on