Remote Head of Consumer Digital Product Operations

Humana Inc; Jackson (MS); Remote; USD 168,000 - 231,000; Full time

Job summary

Humana, Inc. is seeking a Director of Consumer Digital Product Operations to lead the design and execution of transformation strategies that advance priorities and operational excellence.

You will guide cross-functional teams, define objectives, and implement initiatives with measurable impact, aligning with enterprise strategy and long-term goals. In this high-impact role, you will shape the operating model, governance, and planning processes to enable teams to deliver products more effectively

Qualifications

• Bachelor’s degree required.
• 8+ years in product operations, digital transformation, or related field.
• Experience designing operating models in large, complex orgs.
• Ability to lead executive discussions and cross-functional decisions.
• Strong change management and talent development skills.

Responsibilities

• Design and implement the consumer digital product operating model across teams.
• Define tools, templates, playbooks, and standards for planning and delivery.
• Establish governance, ownership, and decision forums to accelerate decisions.
• Lead budgeting, workforce planning, recruiting, and onboarding within Consumer Digital.
• Drive culture, transparency, collaboration, and alignment with priorities.
• Develop and mentor the consumer digital program management team.

Skills

Product operations

Digital transformation

Portfolio management

Executive communication

Cross-functional leadership

Change management

Education

Bachelor’s degree

Job description

Humana, Inc. is seeking a Director of Consumer Digital Product Operations to lead the design and execution of transformation strategies that advance priorities and operational excellence.

You will guide cross-functional teams, define objectives, and implement initiatives with measurable impact, aligning with enterprise strategy and long-term goals. In this high-impact role, you will shape the operating model, governance, and planning processes to enable teams to deliver products more effectively