Head of Consumer Digital Product Operations

Humana Inc; Columbus (OH); À distance; USD 168 000 - 231 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Disability and life insurance

Résumé du poste

Humana Inc. seeks a Director of Consumer Digital Product Operations to shape and continuously evolve the operating model for Consumer Digital, aligning governance, planning, tools, and rhythms to enable scalable product delivery.

The role partners with leaders across product, technology, design, analytics, and business units to improve decisions, accountability, and outcomes. Responsibilities include budget planning, workforce coordination, recruiting, onboarding, and communication across the

Qualifications

• Bachelor’s degree required.
• 8+ years of experience in product operations, digital transformation, portfolio management, or related discipline.
• Experience designing and implementing operating models in large, complex organizations.
• Ability to lead executive discussions and cross-functional decisions; strong communication of complex topics.
• Ability to navigate ambiguity, make tradeoffs, and drive change through partnership.

Responsabilités

• Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working.
• Define and maintain tools, templates, playbooks, and standards to plan, prioritize, deliver, measure, and improve products.
• Establish governance and operating forums to clarify ownership and accelerate decisions.
• Lead the organization’s operating cadence, portfolio visibility, and follow-through on priorities.
• Own team operations, including budget planning, workforce coordination, recruiting and onboarding processes, and communications.
• Drive culture and connectivity across Consumer Digital with engagement, transparency, collaboration, and shared priorities.
• Lead and develop the Consumer Digital program management team and ensure disciplined execution of initiatives.
• Create performance measures and feedback loops to assess adoption and effectiveness of the operating model.

Formation

Bachelor’s degree

Description du poste

Humana Inc. seeks a Director of Consumer Digital Product Operations to shape and continuously evolve the operating model for Consumer Digital, aligning governance, planning, tools, and rhythms to enable scalable product delivery.

The role partners with leaders across product, technology, design, analytics, and business units to improve decisions, accountability, and outcomes. Responsibilities include budget planning, workforce coordination, recruiting, onboarding, and communication across the