Remote Director, Strategic Client Success

Accuity; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

Accuity, a leader in healthcare outcomes optimization, is seeking a Director, Client Success to develop and drive strategy for multiple client accounts. You will act as trusted advisor to client executives and coordinate cross-functional teams to meet commitments, while guiding renewal, expansion, and satisfaction goals.

You will partner with Operations and senior stakeholders to monitor account health, escalate issues, and identify opportunities to strengthen relationships and growth across

Qualifications

• Bachelor’s degree in business, Healthcare, or a related field is required (or equivalent experience).
• Master’s degree in business administration, Health Administration, or related discipline is preferred.
• Minimum of 5 years in healthcare revenue cycle, client success, or related field; non-clinical experience acceptable.

Responsibilities

• Develop and maintain a comprehensive strategy for assigned client accounts based on client priorities, business objectives, relationship dynamics, performance trends, and growth opportunities.
• Drive execution of the account strategy by establishing priorities, milestones, success criteria, and cross-functional accountabilities.
• Maintain a holistic view of account health, including client satisfaction, relationship strength, retention risk, renewal readiness, and expansion opportunities.
• Anticipate changes in client needs and priorities and adjust strategies accordingly.
• Serve as the internal voice of the client while balancing client needs with Accuity's objectives and capabilities.
• Lead cross-functional coordination to execute the account strategy and support client commitments.
• Establish clear expectations, owners, timelines, and follow-up actions for initiatives impacting accounts.
• Drive accountability across internal stakeholders by monitoring progress and escalating issues when necessary.
• Partner with Operations to align client needs with process improvements and operational activities.
• Facilitate effective communication between clients and internal teams to reduce gaps and accelerate issue resolution.
• Identify revenue risks and growth opportunities and communicate insights to internal stakeholders.

Skills

Strategic account leadership

Executive communication

Relationship management

Influence without authority

Business judgment

Problem solving

Risk awareness

Collaboration

Accountability and execution

Organization and prioritization

Adaptability

Remote work effectiveness

Education

Bachelor’s degree in business, Healthcare, or related field

Master’s degree in business administration, Health Administration, or related discipline

Job description

Accuity, a leader in healthcare outcomes optimization, is seeking a Director, Client Success to develop and drive strategy for multiple client accounts. You will act as trusted advisor to client executives and coordinate cross-functional teams to meet commitments, while guiding renewal, expansion, and satisfaction goals.

You will partner with Operations and senior stakeholders to monitor account health, escalate issues, and identify opportunities to strengthen relationships and growth across