Director, Client Success

DeepIntent; New York (NY); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Remote-friendly culture

Flexible work options

WFH stipend

Internet stipend

Health insurance

Dental/Vision benefits

401K match

Paid holidays

Professional development reimbursement

Job summary

DeepIntent is seeking a Director, Client Success to join our team in the US. This leadership role will oversee post-sale activities, manage relationships with key clients, and drive renewals and revenue growth across the healthcare programmatic landscape.

You will lead a pod of Client Success Managers, collaborate with Sales, Strategy, and Analytics, and contribute to scalable client success practices in a fast-growing startup environment.

Qualifications

• 8+ years of experience in a Client Success role within the adtech, digital and/or programmatic industry.
• Passion for digital advertising; healthcare experience is a plus.
• Desire to work in a fast-growing startup environment.
• Detail oriented and organized with ability to manage diverse projects and accounts.
• Strong written and verbal communication skills.

Responsibilities

• Manage day-to-day operations for key strategic accounts; primary point of contact for post-sale client requests and communication.
• Mentor and coach a pod of Client Success Managers.
• Develop and maintain strong client relationships to understand goals and drive success.
• Monitor pacing and delivery; optimize based on client success metrics with Campaign Manager.
• Collaborate with Analytics for post-campaign insights and business reviews.
• Partner with Sales and Strategy to identify growth opportunities and strategic recommendations.
• Contribute to developing best practices within Operations.
• Stay current with industry standards in digital marketing.
• Ensure IO data accuracy in collaboration with Sales and Campaign Managers.

Skills

Client Success

AdTech / Programmatic

Digital Advertising

Communication

Analytical thinking

Tools

Word

Excel

PowerPoint

Job description

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com.

What You’ll Do

DeepIntent is seeking an experienced Director, Client Success to join our Client Success team. The Client Success team is responsible for providing excellent client service and managing all post sales activities from set up through post campaign performance reviews, while driving incremental revenue and renewals for all media buys. The Director, Client Success will oversee their own book of business and build relationships with each client to understand their business goals and help them achieve success using DeepIntent’s solutions. The Director, Client Success should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company.

• Manage all day-to-day operations associated with key strategic accounts; serve as the primary point person for all post sale client requests and communication with clients (including optimizations, reporting, recommendations, etc.)
• Manage, mentor and coach a pod of Client Success Managers
• Develop, grow and maintain solid customer relationships with clients through exceptional client service
• Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics
• Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews
• Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations
• Help develop best practices within the Operations organization through internal collaboration
• Stay current with best practices, strategies, and industry standards related to digital marketing
• Work with Sales and Campaign Managers to ensure the accuracy of all IO related data

Who You Are

• 8+ years of working experience in a Client Success role within the adtech, digital and/or programmatic industry
• You have a great passion for digital and an understanding of the digital advertising landscape; experience in healthcare is a plus!
• Have a desire to work in a rapidly growing and ever-changing startup environment
• You are detail oriented and organized with flexibility to work on diverse projects and accounts
• Strong verbal and written communication skills
• Able to critically think to solve problems and answer client ad hoc questions
• Proficient with Word, Excel and PowerPoint
• Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
• Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, and strategic business reviews

DeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $150,000 - $170,000. The base salary range takes into consideration each candidate's skills, experience and qualifications. In addition, we offer an annualized bonus/commissions plan and competitive benefits as well as many other company offerings.

We believe great work starts with great support. That’s why DeepIntent offers a competitive, holistic benefits package designed to empower you both professionally and personally.

Here’s what you can expect when you join our team based in the US:

• Competitive base salary plus performance based bonus or commission, comprehensive medical, dental, and vision insurance, 401K match program, flexible PTO policy and paid holidays, remote friendly culture with flexible work options, career development and advanced education support, WFH and internet stipends, plus many more perks and benefits!

Here’s what you can expect when you join our team based in India:

• Competitive base salary plus performance based bonus, comprehensive medical insurance, and paid holidays. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement and health and wellness allowance plus many more perks and benefits!

Here’s what you can expect when you join our team based in Europe:

• Competitive base salary plus performance-based bonus, comprehensive medical insurance, and flexible PTO. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement, and parental leave plus many more perks and benefits!

DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance. DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

CCPA Notice: If you are a California resident applying for a role at DeepIntent, we may collect personal information as part of the application process in accordance with the California Consumer Privacy Act (CCPA). To learn more about the categories of information we collect and your rights, please contact [e-mail] to see our full Applicant Privacy Notice.