Strategic Account Director — Remote & Executive Partnerships

DeepHealth; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

DeepHealth is seeking a Strategic Account Director to drive long-term growth and success for a portfolio of strategic, high-value customer accounts. You will act as a trusted advisor, aligning customer goals with DeepHealth growth objectives and ensuring value realization across products and services.

You will build executive-level relationships, identify expansion opportunities with Sales, and own renewal strategies to minimize churn.

Qualifications

• 5+ years in Strategic Account/Key Account management in MSP, tech, or healthcare.
• Bachelor’s degree in Business Administration, Marketing, Healthcare or related field, or equivalent experience.
• Proven track record growing high-value customer accounts.
• Strong executive presence with VP/C-suite relationships.
• Identify growth opportunities with Sales to drive expansion and renewals.
• Excellent negotiation, communication, and presentation skills.
• Proficient with CRM and account planning tools; data-driven decision maker.
• Strong business acumen and strategic thinking for account plans.
• Ability to manage multiple complex accounts simultaneously.
• Experience cross-functionally with Sales, Services, and Product teams.
• Strong relationship-building and attention to detail.
• Able to work independently (home office) and in a team.
• Willingness to travel domestically and internationally.

Responsibilities

• Develop and implement strategic account plans for a portfolio of high-value accounts.
• Build and maintain executive relationships with senior stakeholders.
• Partner with Sales to pursue upsell, cross-sell, and expansion opportunities.
• Collaborate on renewal processes to mitigate churn and secure long-term commitments.
• Be the voice of the customer and advocate for value realization within the company.
• Maintain deep knowledge of product/industry to advise customers on best practices.
• Identify at-risk accounts and drive cross-functional risk mitigation.

Skills

Strategic account management

Executive presence

Negotiation

CRM software

Cross-functional collaboration

Communication skills

Data-driven planning

Travel readiness

Independence

Education

Bachelor’s degree or equivalent

Tools

Salesforce CRM

Microsoft Office

Job description

DeepHealth is seeking a Strategic Account Director to drive long-term growth and success for a portfolio of strategic, high-value customer accounts. You will act as a trusted advisor, aligning customer goals with DeepHealth growth objectives and ensuring value realization across products and services.

You will build executive-level relationships, identify expansion opportunities with Sales, and own renewal strategies to minimize churn.