Head of Client Success — EV Charging & Utilities

ChargeScape, LLC; Austin (TX); Hybrid; USD 140,000 - 190,000; Full time

Job summary

ChargeScape, LLC in Austin is seeking a Head of Client Success to lead the launch, growth, and ongoing management of managed EV charging programs across North America. This hybrid, player-coach role reports to the VP of Commercial and oversees a team of account managers while staying hands-on with operational execution.

The ideal candidate will drive program growth metrics, coordinate with product and engineering, and own renewals and the Utility Solutions roadmap. US-working rights are required.

Qualifications

• 5+ years of utility program management experience, ideally in managed charging, vehicle-to-grid integration, or demand-side management.
• Demonstrated experience leading, managing, and growing a team within a startup or fast-growth environment.
• Proven track record in customer success or account management, including direct ownership of client accounts, contracts, and strategic outcomes.
• Strong data analysis skills along with a solid understanding of utility technology stacks, program needs, and regulatory drivers.
• Ability to work in-person 3 to 4 days per week at the company’s downtown Austin, TX office.

Responsibilities

• Lead the launch, growth, and ongoing management of managed EV charging programs across North America.
• Report to the VP of Commercial; Austin-based, hybrid player-coach role; manages a team of account managers while remaining hands-on with operational execution.
• Set program growth metrics, drive partner execution across internal product and engineering teams, and renewals.
• Own ChargeScape’s Utility Solutions product roadmap.

Skills

Program management

Team leadership

Customer success

Data analysis

On-site collaboration

Job description

ChargeScape, LLC in Austin is seeking a Head of Client Success to lead the launch, growth, and ongoing management of managed EV charging programs across North America. This hybrid, player-coach role reports to the VP of Commercial and oversees a team of account managers while staying hands-on with operational execution.

The ideal candidate will drive program growth metrics, coordinate with product and engineering, and own renewals and the Utility Solutions roadmap. US-working rights are required.