Head of Client Success

ChargeScape, LLC; Austin (TX); Hybrid; USD 140,000 - 190,000; Full time

Job summary

ChargeScape, LLC in Austin is seeking a Head of Client Success to lead the launch, growth, and ongoing management of managed EV charging programs across North America. This hybrid, player-coach role reports to the VP of Commercial and oversees a team of account managers while staying hands-on with operational execution.

The ideal candidate will drive program growth metrics, coordinate with product and engineering, and own renewals and the Utility Solutions roadmap. US-working rights are required.

Qualifications

• 5+ years of utility program management experience, ideally in managed charging, vehicle-to-grid integration, or demand-side management.
• Demonstrated experience leading, managing, and growing a team within a startup or fast-growth environment.
• Proven track record in customer success or account management, including direct ownership of client accounts, contracts, and strategic outcomes.
• Strong data analysis skills along with a solid understanding of utility technology stacks, program needs, and regulatory drivers.
• Ability to work in-person 3 to 4 days per week at the company’s downtown Austin, TX office.

Responsibilities

• Lead the launch, growth, and ongoing management of managed EV charging programs across North America.
• Report to the VP of Commercial; Austin-based, hybrid player-coach role; manages a team of account managers while remaining hands-on with operational execution.
• Set program growth metrics, drive partner execution across internal product and engineering teams, and renewals.
• Own ChargeScape’s Utility Solutions product roadmap.

Skills

Program management

Team leadership

Customer success

Data analysis

On-site collaboration

Job description

Head of Client Success - Austin, US (Hybrid)

Roosevelt Talent is a recruitment agency specializing in helping CleanTech and Frontier Technology startups hire. Companies that help us push the frontier of technology forward, while also conserving our planet for future generations.

We believe the right people are the foundation of every successful climate company. The teams solving the world's toughest energy challenges deserve a hiring partner that moves with the same urgency and ambition.

The challenge: Traditional recruiting is expensive, and often misses the best candidates. We change that. We proactively find exceptional talent, deliver a premium candidate experience, and help startups hire top performers at a transparent, affordable cost.

Reach out if you want a genuine hiring partner – not another mercenary.

About Our Client

Roosevelt Talent is working with ChargeScape , a joint venture formed by major automakers—including BMW, Ford, Honda, and Nissan—to connect EV drivers with power utilities using a cloud-based software platform. The platform schedules EV charging for low-carbon, grid-friendly hours, helping stabilize the power grid while returning savings to drivers. Backed by well-capitalized founding investors and key automotive partnerships with companies like Tesla and Rivian, ChargeScape operates across North America to advance sustainable energy integration.

The Role

We are seeking a Head of Client Success to lead the launch, growth, and ongoing management of managed EV charging programs across North America. Reporting to the VP of Commercial, this Austin-based, hybrid player-coach role manages a team of account managers while remaining hands-on with operational execution. Responsibilities span setting program growth metrics, partner execution across internal product and engineering teams, driving commercial account renewals, and owning ChargeScape’s Utility Solutions product roadmap.

Qualifications & Skills

Required Qualifications

• 5+ years of utility program management experience, ideally in managed charging, vehicle-to-grid integration, or demand-side management.
• Demonstrated experience leading, managing, and growing a team within a startup or fast-growth environment.
• Proven track record in customer success or account management, including direct ownership of client accounts, contracts, and strategic outcomes.
• Strong data analysis skills along with a solid understanding of utility technology stacks, program needs, and regulatory drivers.
• Ability to work in-person 3 to 4 days per week at the company’s downtown Austin, TX office.

Nice-to-Have

• Experience launching or scaling a new product, program, or business division from the ground up.
• Direct exposure to the broader transportation electrification or vehicle-grid integration (VGI) industry.
• Prior experience partnering directly with business development teams to operationalize signed utility contracts.
• Competitive base salary paired with performance bonus potential.
• Comprehensive healthcare benefits package.
• 401(k) retirement savings plan.
• Unlimited paid time off (PTO).
• Opportunity to collaborate directly with major EV automakers.

Approximate Process

• Expect a concise interview process (we’re looking for people soon)
• Speak with us (Roosevelt) for a screening, Initial call with ChargeScape internal, group interview, case study presentation, loose ends, offer.

Note

[visa situation] This role requires US-Working Rights - the company is unable to sponsor visa transfers.