Head of Client Partnerships & Growth

Swooped; United States; On-site; USD 215,000 - 260,000; Full time

Job summary

Swooped is seeking a Head of Client Partnerships to lead client relationships after the sale, manage renewals and expansions across the US, and guide a team of Client Partners. You will serve as executive sponsor for large accounts, aligning software products and services with client goals.

Responsibilities include coaching a 5-6 person team, owning renewals, forecasting, and partnering with Success, Services, RevOps, Finance, Product, and Sales to ensure client success and revenue growth.

Qualifications

• 10+ years in client-facing roles in martech, performance marketing, or digital advertising; with retail/eCommerce clients.
• Several years leading a quota-carrying team owning renewals and expansion.
• Relationships with marketing/eCommerce decision makers at brands/retailers.
• Experience selling or leading teams that sold software and services; scoped services and defended in negotiation.
• Ability to read client results, understand business, and propose solutions.
• Fluency in email, SMS, and onsite marketing programs; knowledge of ESP/CDP landscape.
• Comfortable owning a forecast and defending it to a CFO.

Responsibilities

• Lead, hire, and coach a team of 5-6 Client Partners covering Strategic, Enterprise, and mid-tier accounts; focus on client engagement and conversion.
• Own renewal and expansion outcomes across the entire US book; include forecasting and weekly executive reporting.
• Act as the senior executive face of the organization to clients; establish direct relationships with decision makers.
• Understand client metrics and results to architect and propose combinations of product and services solutions.
• Establish operating cadence for account plans, assess account risk, direct team bandwidth, and drive early intervention on at-risk accounts.
• Partner internally with Customer Success, Professional Services, RevOps, Finance, Product, and Sales.
• Serve as primary escalation point for troubled client relationships and manage executive communications.

Skills

Client Partnerships

Leadership

Forecasting

Executive communication

Tools

ESP/CDP landscape

Job description

Swooped is seeking a Head of Client Partnerships to lead client relationships after the sale, manage renewals and expansions across the US, and guide a team of Client Partners. You will serve as executive sponsor for large accounts, aligning software products and services with client goals.

Responsibilities include coaching a 5-6 person team, owning renewals, forecasting, and partnering with Success, Services, RevOps, Finance, Product, and Sales to ensure client success and revenue growth.