Remote VP, Post-Sales Ops | Global Enterprise Growth

Swooped; United States; Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Health insurance

401k

Life insurance

Disability insurance

Paid time off

Family leave

Job summary

Swooped is seeking a VP of Operations to join the Executive Leadership Team and transform post-sale operations across onboarding, menu management, and technical account management. The role oversees a global team of 25+ professionals across the United States and India, balancing strategic planning with hands-on execution.

As a strategic operational partner to the CEO, you will design scalable processes, align cross‑functional teams, drive enterprise client engagements, and own CSAT, SLAs, and

Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field.
• 10+ years of progressive operational leadership experience in tech or SaaS.
• Proven leadership across high-growth SaaS environments and multi-region teams.
• Experience interfacing with Engineering, Product, and Technical Account Management.
• Executive-level communication, crisis management, and service performance improvement.
• Experience using operations metrics to drive accountability and results.

Responsibilities

• Define and execute the post-sale operational strategy for the service organization.
• Lead and scale a global team across onboarding, menu management, and TAM.
• Own CSAT, SLAs, time-to-onboard, and service performance standards.
• Escalation point for enterprise customers; resolve complex issues and restore confidence.
• Oversee onboarding of high-stakes enterprise clients for rapid value.
• Drive initiatives to improve retention, onboarding timelines, and service continuity.
• Use AI-driven analytics to identify churn risks and improve resolutions.
• Create automated workflows and agent-based automations to boost efficiency.
• Collaborate with Engineering and Product to translate feedback into features.
• Partner with the CEO on cross-departmental initiatives and priority projects.
• Align Sales, Product, Engineering, and Support to remove bottlenecks.
• Design scalable playbooks ensuring compliance and operational rigor.
• Mentor staff with structured follow-ups to sustain performance.
• Feedback loops between post-sale ops and product development.

Skills

Operational leadership

Cross-functional leadership

Strategic planning

Data-driven decisions

Executive communication

Multi-region leadership

Education

Bachelor's degree in Business or CS

Job description

Swooped is seeking a VP of Operations to join the Executive Leadership Team and transform post-sale operations across onboarding, menu management, and technical account management. The role oversees a global team of 25+ professionals across the United States and India, balancing strategic planning with hands-on execution.

As a strategic operational partner to the CEO, you will design scalable processes, align cross‑functional teams, drive enterprise client engagements, and own CSAT, SLAs, and