Head of Client Partnerships

Swooped; United States; Sur place; USD 215 000 - 260 000; Plein temps

Résumé du poste

Swooped is seeking a Head of Client Partnerships to lead client relationships after the sale, manage renewals and expansions across the US, and guide a team of Client Partners. You will serve as executive sponsor for large accounts, aligning software products and services with client goals.

Responsibilities include coaching a 5-6 person team, owning renewals, forecasting, and partnering with Success, Services, RevOps, Finance, Product, and Sales to ensure client success and revenue growth.

Qualifications

• 10+ years in client-facing roles in martech, performance marketing, or digital advertising; with retail/eCommerce clients.
• Several years leading a quota-carrying team owning renewals and expansion.
• Relationships with marketing/eCommerce decision makers at brands/retailers.
• Experience selling or leading teams that sold software and services; scoped services and defended in negotiation.
• Ability to read client results, understand business, and propose solutions.
• Fluency in email, SMS, and onsite marketing programs; knowledge of ESP/CDP landscape.
• Comfortable owning a forecast and defending it to a CFO.

Responsabilités

• Lead, hire, and coach a team of 5-6 Client Partners covering Strategic, Enterprise, and mid-tier accounts; focus on client engagement and conversion.
• Own renewal and expansion outcomes across the entire US book; include forecasting and weekly executive reporting.
• Act as the senior executive face of the organization to clients; establish direct relationships with decision makers.
• Understand client metrics and results to architect and propose combinations of product and services solutions.
• Establish operating cadence for account plans, assess account risk, direct team bandwidth, and drive early intervention on at-risk accounts.
• Partner internally with Customer Success, Professional Services, RevOps, Finance, Product, and Sales.
• Serve as primary escalation point for troubled client relationships and manage executive communications.

Connaissances

Client Partnerships

Leadership

Forecasting

Executive communication

Outils

ESP/CDP landscape

Description du poste

The organization is seeking a Head of Client Partnerships to lead client relationships following the sale, managing renewals and expansion across the entire US book of business. This role leads a team of Client Partners and serves as an executive sponsor for the largest accounts, acting as a trusted advisor to C-suite, senior marketing, and eCommerce leaders by aligning software products and strategic services with client business goals.

Key Responsibilities

• Lead, hire, and coach a team of 5-6 Client Partners covering Strategic, Enterprise, and mid-tier accounts, focusing on client-facing engagement and conversion.
• Own renewal and expansion outcomes across the entire US book, including forecasting, reporting weekly to the executive team, and maintaining commercial accountability.
• Act as the senior executive face of the organization to clients, establishing direct relationships with decision makers and leading high-stakes renewal and expansion discussions.
• Understand client business metrics and results to architect and propose combinations of product and services solutions, coaching the team to do the same.
• Establish and run the operating cadence for account plans, assess account risk, direct team bandwidth, and drive early intervention on at-risk accounts.
• Partner internally with Customer Success and Professional Services on delivery, RevOps and Finance on forecasting and contract hygiene, Product on client requirements and roadmap influence, and Sales on clean new business handoffs.
• Serve as the primary escalation point for troubled client relationships, resolving issues directly, engaging appropriate stakeholders, and managing executive communications.

Required Qualifications

• 10+ years in client-facing roles in martech, performance marketing, or digital advertising, with retail and eCommerce clients. Titles this experience is seen under: VP or Head of Client Partnerships, Account Management, Strategic Accounts, Client Services, or Customer Success; Client Partner; Group Account Director.
• Several years leading a quota-carrying team that owned renewals and expansion, with a record of hitting the targets and growing the book inherited, not just keeping it.
• Relationships with marketing and eCommerce decision makers at brands and retailers, and the standing to be treated as their peer.
• Experience selling or leading teams that sold a combination of software and services. Scoped services, priced them, and defended them in a negotiation.
• Ability to read a client's results, understand their business, and propose a solution.
• Fluent in email, SMS, and onsite marketing programs and the ESP and CDP landscape clients work in.
• Comfortable owning a forecast and defending it to a CFO.

Preferred Qualifications

• Time on the agency or consulting side, where the relationship and the growth of the account were the job.
• Product experience, or enough exposure to product teams to translate client needs into something a product manager can act on.
• Experience building a team or a function, not just inheriting one.
• Experience working through a company transition, where the coverage model, the pricing, or the product was changing.

Compensation

The base salary range for this role is $215,000-$260,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.