Head of AI-Driven People Ops & Automation

Coinbase, Inc.; Madison (WI); Hybrid; USD 186,000 - 196,000; Full time

Job summary

Coinbase, Inc. is seeking an AI-forward operator to lead People Operations, shaping systems, signals, and service models that power the entire employee experience.

The role blends data, automation, and people strategy to anticipate needs, drive scalable, human-centered solutions, and deliver measurable improvements in efficiency, cost, and risk while upholding governance and compliance.

Qualifications

• 7+ years of experience in People Operations or related fields.
• Experience embedding AI and automation into workflows at scale.
• Strong program management, governance, and cross-functional leadership.
• Experience with Workday and Jira and related HR tech.
• Data-driven thinker with focus on employee experience and risk.
• Excellent communication and discretion with sensitive information.
• Responsible use of generative AI with human oversight.

Responsibilities

• Lead AI-enabled HR service delivery and design scalable processes.
• Collaborate with IT, Payroll, HR M&A, and HR Business Partners.
• Translate needs into process maps, requirements, and launch plans.
• Develop and lead a team focused on data and AI-driven decisions.
• Tie automation investments to efficiency, cost, risk, and experience.

Skills

People operations

AI adoption

Program management

Cross-functional leadership

Data-driven decision making

Change management

Tools

Workday

Jira

Job description

Coinbase, Inc. is seeking an AI-forward operator to lead People Operations, shaping systems, signals, and service models that power the entire employee experience.

The role blends data, automation, and people strategy to anticipate needs, drive scalable, human-centered solutions, and deliver measurable improvements in efficiency, cost, and risk while upholding governance and compliance.