Head of AI-Driven Operations & Global Excellence

Volta Charging; Dallas (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long-Term Disability

401(k)

Parental Leave

Job summary

JOLT is seeking an experienced Operations AI Delivery Lead, based in the US or Canada, to own the AI roadmap across Global Operations including CX and supply chain. You will translate local pain points into scalable AI-enabled product solutions and lead cross-market teams to drive proactive, preventive operations.

You will collaborate with Digital Product and Software Engineering, shaping SOPs and continuous improvement in five markets while overseeing an AI-native operating model for

Qualifications

• Demonstrated track record of building or owning AI/automation products in an operational context.
• Experience influencing and leading operational teams, ideally in a global context.
• Commercial and analytical mindset: comfortable with data, KPIs, and ROI-based decision making.
• Industry background in EV charging (CPO), physical infrastructure, Out-of-Home Media, or Tech hardware preferred.
• Digital Product management experience a plus.

Responsibilities

• Own and deliver the AI roadmap for JOLT’s Global Operations — across predictive maintenance, CX automation, and real-time network monitoring.
• Define, prioritise, and ship AI & automation features, translating operational pain points from local Operations Managers into scalable digital product solutions.
• Embed agentic AI workflows across the Operations function, shifting JOLT from reactive to preventative operations.

Skills

AI/automation

Operational leadership

Data analytics

EV charging domain

Digital product management

Job description

JOLT is seeking an experienced Operations AI Delivery Lead, based in the US or Canada, to own the AI roadmap across Global Operations including CX and supply chain. You will translate local pain points into scalable AI-enabled product solutions and lead cross-market teams to drive proactive, preventive operations.

You will collaborate with Digital Product and Software Engineering, shaping SOPs and continuous improvement in five markets while overseeing an AI-native operating model for