Head of AI-Driven Operations & Global Enablement

Jolt Charge, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long-Term Disability

401(k)

Parental Leave

Job summary

JOLT is seeking an experienced Operations AI Delivery Lead to own the AI roadmap for global Operations across predictive maintenance, CX automation, and real-time network monitoring. You will translate local pain points into scalable digital product solutions.

Based in the US or Canada, you will lead a small team across markets, influence regional leaders, and drive continuous improvement while embedding agentic AI workflows to move from reactive to proactive operations.

Qualifications

• Demonstrated track record of building or owning AI/automation products in an operational context (supply chain, field ops, CX, or logistics)
• Experience influencing and leading operational teams, ideally in a global context
• Commercial and analytical mindset: comfortable with data, KPIs, and ROI-based decision making
• Industry background in EV charging (CPO), physical infrastructure, Out-of-Home Media, or Tech hardware preferred
• Digital Product management experience a plus

Responsibilities

• Own and deliver the AI roadmap for JOLT's Global Operations - across predictive maintenance, CX automation, and real-time network monitoring
• Define, prioritise, and ship AI & automation features, translating operational pain points from local Operations Managers into scalable digital product solutions
• Embed agentic AI workflows across the Operations function, shifting JOLT from reactive to preventative operations
• Lead Global Supply Chain and Customer Experience Operations - setting strategy, leading a small team, owning KPIs, and driving continuous improvement

Skills

AI product ownership

Operational leadership

Data-driven decision making

EV charging domain experience

Job description

JOLT is seeking an experienced Operations AI Delivery Lead to own the AI roadmap for global Operations across predictive maintenance, CX automation, and real-time network monitoring. You will translate local pain points into scalable digital product solutions.

Based in the US or Canada, you will lead a small team across markets, influence regional leaders, and drive continuous improvement while embedding agentic AI workflows to move from reactive to proactive operations.