Head of Account Management — Scale High-Growth SaaS

Ramp; San Francisco (CA); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is hiring a Head of Account Management in San Francisco to build and lead a 5-8 person AM team. You’ll engage with top customers, own the regional quota, and drive activation, retention, and expansion while forecasting results for senior leadership.

You’ll hire, train, and coach with a data-driven approach, partnering across Sales, CX, CSM, Risk, and Product to remove blockers and scale outcomes.

Qualifications

• Minimum 3 years leading account management or sales teams with a track record of exceeding goals.
• Minimum 3 years of quota-carrying sales or account management as an individual contributor with a history of exceeding targets.
• Experience in fast-paced GTM environments, ideally SaaS or AI.
• Passion for hiring and team development; strong ability to plan and grow teams.
• Ability to articulate complex contractual, technical, and financial value to executives.
• Proven experience negotiating and closing complex agreements.
• Proficiency with data analytics tools (Salesforce, Looker, Excel) and data-driven decision making.
• Excellent collaboration, communication, and presentation skills.
• High agency and adaptability to changing priorities.
• Willingness to tackle challenging problems for business impact.

Responsibilities

• Build and run a high-performing team of 5-8 Account Managers with strong culture and execution.
• Engage directly with key customers and top accounts, rebuilding trust where needed.
• Own the number: manage quotas and pipeline to hit activation, retention and expansion goals.
• Forecast and report team performance to senior leadership with clear visibility into effectiveness.
• Hire and develop the next generation of AMs through training and role-plays.
• Coach daily 1:1s, review call feedback, run enablement sessions and career paths.
• Refine processes and tooling to scale output and efficiency.
• Collaborate cross-functionally with Sales, CX, CSM, Risk, and Product to remove blockers.

Skills

Team leadership

Quota attainment

Sales / Account Management

GTM in SaaS/AI

Data analytics

Communication & presentation

Adaptability

Education

Bachelor's degree

Tools

Salesforce

Looker

Excel

Job description

Ramp is hiring a Head of Account Management in San Francisco to build and lead a 5-8 person AM team. You’ll engage with top customers, own the regional quota, and drive activation, retention, and expansion while forecasting results for senior leadership.

You’ll hire, train, and coach with a data-driven approach, partnering across Sales, CX, CSM, Risk, and Product to remove blockers and scale outcomes.