Director, Account Management & Growth

Ramp; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment allowance

Health stipend

Relocation assistance (SF/NYC)

Job summary

Ramp is seeking an Account Management Leader to scale a high-performing team of 5–8 Account Managers, each handling ~3,000 SMB customers. This build role requires creating playbooks, coaching, and a scalable motion that drives growth across the segment.

You will own the numbers, forecast to senior leadership, and partner with Sales, CX, CSM, Risk, and Product to remove blockers and accelerate activation, retention, and expansion.

Qualifications

• Minimum 2+ years of quota-carrying sales or account management with a proven track record of exceeding goals.
• Minimum 1+ years building and leading account management or sales teams with a strong goal overachievement record.
• Experience in fast-paced GTM environments, ideally SaaS or AI companies.
• Strong passion for hiring and thoughtful team planning and development.
• Ability to articulate contractual, technical, and financial value to executives.
• Proficiency with data analytics tools (Salesforce, Looker, Excel) and data-driven decision making.

Responsibilities

• Build and run a high-performing team of 5-8 Account Managers with strong culture and execution.
• Identify top accounts and guide AMs to expand access and trust with customers.
• Own the numbers: manage quota, pipeline, and forecast to senior leadership weekly.
• Hire and mentor AMs with training on product, personas, competition, and tooling.
• Coach daily through 1:1s, feedback, enablement sessions, and career path planning.
• Turn effective practices into scalable processes and tooling as the segment grows.
• Partner cross-functionally with Sales, CX, CSM, Risk, and Product to remove blockers.

Skills

Quota-carrying sales

Account management

Team leadership

Data analytics

Communication skills

Collaboration

Adaptability

Hiring

Tools

Salesforce

Looker

Excel

Job description

Ramp is seeking an Account Management Leader to scale a high-performing team of 5–8 Account Managers, each handling ~3,000 SMB customers. This build role requires creating playbooks, coaching, and a scalable motion that drives growth across the segment.

You will own the numbers, forecast to senior leadership, and partner with Sales, CX, CSM, Risk, and Product to remove blockers and accelerate activation, retention, and expansion.