Director of Account Management & Growth

Ramp; New York (NY); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking a results-driven Account Management Leader to guide a team of 5-8 AMs handling a book of ~3,000 emerging and SMB customers. You will build a scalable motion to capture activation, retention, and expansion across the ramp of Ramp's platform.

You will own the numbers, drive pipeline, coach for growth, and partner with Sales, CX, CSM, Risk, and Product to remove blockers and accelerate outcomes for customers and the business.

Qualifications

• Minimum 2+ years of quota-carrying sales or account management experience with a proven track record of exceeding goals.
• Minimum 1+ years building and leading account management or sales teams with a track record of exceeding goals.
• Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies.
• A genuine passion for hiring, with a thoughtful approach to team planning and development.
• Ability to articulate contractual, technical, and financial value to customers, including executive leaders.
• Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions.
• Strong collaboration and influencing skills, backed by excellent communication and presentation ability.
• High agency and adaptability - no two days are the same, and the only constant is change.
• A desire and willingness to jump headfirst into complex, challenging problems for the good of the business.

Responsibilities

• Build and run a high-performing team of 5-8 Account Managers - setting the bar for culture, morale, and daily execution.
• Understand where to prioritize your teams time. Engage directly with AMs to identify and break into top accounts, especially where trust is being built or repaired.
• Own the number. Manage quota performance and pipeline generation across your team to hit spend activation, product activation, retention, and expansion goals. Forecast your business to senior leadership on a weekly cadence.
• Hire and develop the next generation of AMs - training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work.
• Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for every rep on your team.
• Turn what works into a system. Continuously refine team processes and tooling to improve output and efficiency as the segment scales.
• Represent Account Management cross-functionally, partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

Skills

Quota-carrying sales

Team leadership

SaaS / AI GTM

Hiring & coaching

Value articulation

Data analytics tools

Collaboration & influence

Adaptability

Problem solving

Tools

Salesforce

Looker

Excel

Job description

Ramp is seeking a results-driven Account Management Leader to guide a team of 5-8 AMs handling a book of ~3,000 emerging and SMB customers. You will build a scalable motion to capture activation, retention, and expansion across the ramp of Ramp's platform.

You will own the numbers, drive pipeline, coach for growth, and partner with Sales, CX, CSM, Risk, and Product to remove blockers and accelerate outcomes for customers and the business.