Scale-Up SaaS Account Management Lead

WorkStep; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Confirm is seeking an ambitious Manager, Account Management (Scale Up) to lead a high‑performing Mid‑Market and Scaled Account Management team. This leadership role targets cross‑sell revenue across a 5,000 FTE+ customer base and builds systems and playbooks to accelerate growth.

You will drive forecasts, coach executives, and shape a culture of accountability while partnering with CVM, Revenue, Marketing and Product leaders to expand strategic accounts.

Qualifications

• 3+ years of direct front-line management of B2B SaaS Account Management teams with quota achievement.
• Experience selling within a multi-product SaaS environment with cross-selling.
• Familiarity with MEDDPICC or similar qualification frameworks and sales methodologies.

Responsibilities

• Own the team’s multi-product cross-sell revenue target for Mid-Market and Scaled accounts.
• Deliver data-backed weekly and quarterly cross-sell forecasts to executive leadership.
• Engage with sales, Revenue and C-suite leaders to win major deals and reduce friction.
• Coach reps on discovery, ROI qualification and complex negotiations across the portfolio.
• Build a high-accountability culture where Account Managers own growth numbers.
• Hire, onboard and retain Account Management talent for growth plays.
• Map whitespace and tier accounts to target high-ROI opportunities; train on data signals.
• Design cross-sell playbooks for high-touch and tech-touch delivery across products.
• Embed MEDDPICC and sales methodologies to improve qualification and speed.
• Maintain operating rhythm with CVM leaders and ensure clear boundaries between teams.

Skills

SaaS sales management

Builder mindset

Multi-product portfolio

Playbook architect

Segment alignment

Performance leadership

Executive presence

Framework expertise

Job description

Confirm is seeking an ambitious Manager, Account Management (Scale Up) to lead a high‑performing Mid‑Market and Scaled Account Management team. This leadership role targets cross‑sell revenue across a 5,000 FTE+ customer base and builds systems and playbooks to accelerate growth.

You will drive forecasts, coach executives, and shape a culture of accountability while partnering with CVM, Revenue, Marketing and Product leaders to expand strategic accounts.