Head of Account Management — Build & Scale Growth

Candidate; New York (NY); On-site; USD 120,000 - 250,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Intra-office travel budget

Job summary

Ramp is hiring a high-impact Account Management leader to guide a team of 5–8 AMs overseeing ~3,000 SMB customers. You’ll build repeatable, scalable motions that turn AM judgment into scalable growth while aligning with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

You’ll own the number, forecast weekly for senior leadership, and shape the team through coaching, role-plays, and data-driven decisions in a fast-paced GTM environment.

Qualifications

• Minimum 2+ years of quota-carrying sales or account management experience with a proven track record of exceeding goals.
• Minimum 1+ years building and leading account management or sales teams with a track record of exceeding goals.
• Prior success in fast-paced GTM environments, ideally in SaaS or AI.
• Passion for hiring with strong team planning and development.
• Ability to articulate value to executive leaders.
• Proficiency with data analytics tools (Salesforce, Looker, Excel).
• Strong collaboration and communication skills.

Responsibilities

• Build and run a high-performing team of 5-8 Account Managers, setting culture and execution standards.
• Identify top accounts and expand opportunities where trust is being built or repaired.
• Own the number: manage quota and pipeline to hit activation, retention, and expansion goals; forecast to leadership weekly.
• Hire and develop next-gen AMs through training on product, buyers, competition, and tooling.
• Coach through daily 1:1s, feedback, enablement sessions, and career path planning.
• Refine processes and tooling to improve output as the segment scales.
• Collaborate cross-functionally with Sales, CX, CSM, Risk, and Product to remove blockers.

Skills

Quota carrying

Team leadership

Data analytics

Salesforce

Looker

Excel

GTM experience

Communication skills

Tools

Salesforce

Looker

Excel

Job description

Ramp is hiring a high-impact Account Management leader to guide a team of 5–8 AMs overseeing ~3,000 SMB customers. You’ll build repeatable, scalable motions that turn AM judgment into scalable growth while aligning with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

You’ll own the number, forecast weekly for senior leadership, and shape the team through coaching, role-plays, and data-driven decisions in a fast-paced GTM environment.