Head of Account Management & Growth

RAMP; New York; On-site; USD 130,000 - 185,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment stipend

Health and wellness stipend

Relocation coverage to NYC or SF

Weekly coffee stipend

Travel budget

Job summary

Ramp is seeking a seasoned Account Management leader to scale a high-performing team of 5–8 AMs, each handling thousands of SMB customers. This build role creates repeatable, scalable playbooks and coaching systems to grow activations, retention, and expansion across the portfolio.

You will own the numbers, forecast weekly to senior leadership, and hire and develop AMs while partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

Qualifications

• Minimum 2+ years quota-carrying sales or account management experience with a track record of exceeding goals.
• Minimum 1+ years building and leading account management or sales teams with strong results.
• Experience in fast-paced GTM environments, ideally SaaS or AI.
• Interest in hiring and team planning with a structured development approach.
• Ability to articulate contractual, technical, and financial value to executives.
• Proficiency with data analytics tools (Salesforce, Looker, Excel).
• Strong collaboration and influencing skills with excellent communication.
• High agency, adaptability, and comfort with change.
• Desire to tackle complex problems for business success.

Responsibilities

• Build and run a high-performing team of 5-8 Account Managers, setting culture and execution standards.
• Engage with AMs to prioritize top accounts and build trust in strategic growth.
• Own the numbers: manage quota, pipeline, activations, retention, and expansion; forecast weekly to leadership.
• Hire and develop the next generation of AMs through training and real-world practice.
• Coach relentlessly with 1:1s, call reviews, enablement, and career-path planning.
• Turn proven approaches into scalable processes and tooling as the segment grows.
• Represent Account Management cross-functionally with Sales, CX, CSM, Risk, and Product to remove blockers.

Skills

Quota-carrying sales

Team leadership

GTM experience

Hiring & planning

Value articulation

Data analytics tools

Cross-functional collaboration

Adaptability

Problem solving

Tools

Salesforce

Looker

Excel

Job description

Ramp is seeking a seasoned Account Management leader to scale a high-performing team of 5–8 AMs, each handling thousands of SMB customers. This build role creates repeatable, scalable playbooks and coaching systems to grow activations, retention, and expansion across the portfolio.

You will own the numbers, forecast weekly to senior leadership, and hire and develop AMs while partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.