Senior Growth Leader, Account Management

Ramp; New York (NY); On-site; USD 170,000 - 230,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

One Medical membership

401(k) with employer match

Fertility HRA

Parental leave

Relocation support to NYC or SF

Pet insurance

In-office perks: lunch, snacks

Job summary

Ramp is seeking a high-ambition Account Management Lead to scale a team of 5–8 Account Managers handling ~3,000 emerging and SMB customers. You will build playbooks, coaching systems, and a repeatable model to drive growth next year.

Lead hiring, coaching, and performance, own the team quotas and forecast to senior leadership on a weekly cadence, and partner cross-functionally with Sales, CX, CSM, Risk, and Product to remove blockers and accelerate outcomes.

Qualifications

• Minimum 2+ years of quota-carrying sales or account management experience with a proven, consistent track record of exceeding goals (new business or cross-sell/upsell experience mandatory)
• Minimum 1+ years building and leading account management or sales teams, with a track record of exceeding goal (new business or cross-sell/upsell experience mandatory)
• Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies
• A genuine passion for hiring, with a thoughtful approach to team planning and development
• Ability to articulate contractual, technical, and financial value to customers, including executive leaders
• Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions
• Strong collaboration and influencing skills, backed by excellent communication and presentation ability
• High agency and adaptability - no two days are the same, and the only constant is change
• A desire and willingness to jump headfirst into complex, challenging problems for the good of the business.

Responsibilities

• Build and run a high-performing team of 5-8 Account Managers - setting the bar for culture, morale, and daily execution.
• Understand where to prioritize your teams time. Engage directly with AMs to identify and break into top accounts, especially where trust is being built or repaired.
• Own the number. Manage quota performance and pipeline generation across your team to hit spend activation, product activation, retention, and expansion goals. Forecast your business to senior leadership on a weekly cadence.
• Hire and develop the next generation of AMs - training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work.
• Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for every rep on your team.
• Turn what works into a system. Continuously refine team processes and tooling to improve output and efficiency as the segment scales.
• Represent Account Management cross-functionally, partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

Skills

Quota-carrying sales

Lead/manage teams

SaaS/AI experience

Hiring and team planning

Executive communication

Data analytics tools

Collaboration & influence

Adaptability

Problem solving

Tools

Salesforce

Looker

Excel

Job description

Ramp is seeking a high-ambition Account Management Lead to scale a team of 5–8 Account Managers handling ~3,000 emerging and SMB customers. You will build playbooks, coaching systems, and a repeatable model to drive growth next year.

Lead hiring, coaching, and performance, own the team quotas and forecast to senior leadership on a weekly cadence, and partner cross-functionally with Sales, CX, CSM, Risk, and Product to remove blockers and accelerate outcomes.