HCM Service Consultant: Absence Management Expert

ADP; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Best-in-class benefits

Career growth and training

Job summary

ADP seeks an HCM Service Consultant Total Absence Management to join our front-line support team, solving client challenges and delivering exceptional service to clients with 1,000+ employees. You will resolve ADP/client application issues, train users on ADP technology, and maintain high client satisfaction.

The role emphasizes clear communication, multi-tasking in a metrics-driven call center environment, and a commitment to integrity and inclusion while offering opportunities for growth and

Qualifications

• Experience in client service or systems integration.
• College degree is great but not required; relevant experience accepted (military experience welcomed).

Responsibilities

• Research, troubleshoot, and resolve ADP/client application issues (payroll, HR, time, benefits).
• Communicate with customers to resolve issues and exceed expectations.
• Educate clients and provide product recommendations to enhance understanding of ADP solutions.

Skills

Client service experience

Systems integration

Communication skills

Education

Bachelor's degree preferred

Tools

ADP product knowledge

Job description

ADP seeks an HCM Service Consultant Total Absence Management to join our front-line support team, solving client challenges and delivering exceptional service to clients with 1,000+ employees. You will resolve ADP/client application issues, train users on ADP technology, and maintain high client satisfaction.

The role emphasizes clear communication, multi-tasking in a metrics-driven call center environment, and a commitment to integrity and inclusion while offering opportunities for growth and