HCM Integration Consultant - Remote SaaS Implementations

Voya Financial, Inc.; Atlanta (GA); On-site; USD 80,000 - 90,000; Full time

Job summary

Benefitfocus, Inc., a Voya company, is seeking an HCM Consultant to join our Customer Success Organization. The HCM Consultant gathers data integration requirements and delivers solutions that meet client data exchange needs.

This role partners with new public sector customers during implementations and supports existing customers through changes to data transmission processes. This role is remote; however, candidates must be located within commutable proximity to an office for periodic onsite

Qualifications

• Bachelor's degree required.
• 3+ years of experience in a SaaS implementation environment.
• Experience with systems integration and file transmission to third‑party vendors.
• Excellent written and verbal communication skills.
• Background in business application consulting with client‑facing experience.
• Ability to manage multiple concurrent projects in a fast‑paced environment.
• Strong analytical and problem‑solving skills.
• Strong customer focus and ability to translate business requirements into technical solutions.

Responsibilities

• Partner with customer payroll vendors to determine outbound deduction file integration requirements.
• Partner with customer HCM system providers to determine inbound demographic file integration requirements.
• Extract files and ensure successful, accurate, and timely delivery to vendors.
• Facilitate discovery sessions, standard integration and functionality overviews, customer trainings, and implementation project meetings.
• Gather and analyze customer integration requirements and recommend the most appropriate integration solutions.
• Translate business requirements into clear, accurate, and concise technical requirements documentation.
• Refine requirements documentation based on customer feedback and internal engineering reviews.
• Develop testing plans for data integrations and oversee component testing and user acceptance testing activities.
• Troubleshoot, triage, and resolve issues identified during testing efforts.
• Ensure a seamless transition from existing customer data transmission processes to the Benefitfocus Platform.
• Obtain customer and engineering sign‑off and coordinate successful transition of integrations to ongoing production support teams.
• Partner with project managers to align integration delivery with overall implementation timelines and milestones.
• Adapt to a fast‑paced environment while effectively managing multiple competing priorities.
• Successfully manage a workload of 5-10 concurrent implementation and integration projects.
• Collaborate with Product Management, Operations, Sales, and other cross‑functional teams to support successful customer outcomes.

Skills

Bachelor's degree

SaaS implementation

Systems integration

File transmission

Communication skills

Client facing

Project management

Analytical skills

Customer focus

Education

Bachelor's degree

Job description

Benefitfocus, Inc., a Voya company, is seeking an HCM Consultant to join our Customer Success Organization. The HCM Consultant gathers data integration requirements and delivers solutions that meet client data exchange needs.

This role partners with new public sector customers during implementations and supports existing customers through changes to data transmission processes. This role is remote; however, candidates must be located within commutable proximity to an office for periodic onsite