Remote Technical Lead – Client Solutions & Delivery

Voya Financial, Inc.; Bridgeport (CT); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health, dental, vision, and life ins.

401(k) with employer matching

Paid time off and holidays

Job summary

Benefitfocus, Inc., a Voya company, is seeking a Technical Lead to deliver end‑to‑end technical solutions for assigned clients. You will partner with the CRM, internal teams, and vendor partners to drive successful outcomes across the client lifecycle.

The role emphasizes leadership in service delivery, understanding client needs, and driving innovations within a flexible, remote/hybrid work model. Strong communication and collaboration are essential to success.

Qualifications

• 3-5 years of experience in service delivery, account management, technical customer support, or related client‑facing roles.
• Experience leading service delivery teams or coordinating technical service delivery efforts.
• Strong problem‑solving and analytical skills.
• Excellent communication, collaboration, and interpersonal skills.
• Ability to manage multiple priorities and work effectively across internal and external stakeholder groups.

Responsibilities

• Serve as the technical lead and primary technical subject matter expert for assigned client accounts.
• Understand client needs, objectives, and business challenges to ensure services and solutions meet or exceed expectations.
• Drive innovation and develop sustainable solutions to address complex client requirements throughout the client lifecycle.
• Oversee day‑to‑day service delivery operations, ensuring services are provided in accordance with contractual commitments, SLAs, and OLAs.
• Monitor service delivery performance, including response times, resolution times, and overall service quality metrics.
• Coordinate and collaborate with cross‑functional internal teams and external vendor partners to ensure timely delivery of high‑quality services.
• Proactively identify, elevate, and resolve service delivery issues and risks.
• Implement and maintain best practices, processes, and standards that support successful client outcomes.
• Lead continuous improvement initiatives to enhance service delivery effectiveness, efficiency, and client satisfaction.
• Provide guidance, training, and support to team members to foster strong performance, collaboration, and engagement.

Skills

Lead service delivery teams

Communication skills

Analytical skills

Time management

Cross-functional collaboration

Education

Bachelor's degree preferred

High School Diploma or GED required

Job description

Benefitfocus, Inc., a Voya company, is seeking a Technical Lead to deliver end‑to‑end technical solutions for assigned clients. You will partner with the CRM, internal teams, and vendor partners to drive successful outcomes across the client lifecycle.

The role emphasizes leadership in service delivery, understanding client needs, and driving innovations within a flexible, remote/hybrid work model. Strong communication and collaboration are essential to success.