HCM Client Services Consultant II

ADP; Tempe (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Be yourself

Belong

Grow career

Continuous learning

Volunteer time off

Job summary

ADP is hiring a front-line Client Service Consultant who resolves client issues, trains users on ADP technology, and supports clients with payroll, benefits, time, and HR questions. You’ll work with clients who have 1,000+ employees, upholding ADP’s service reputation and client satisfaction.

Training is provided to set you up for success. In a metrics-driven call center, you’ll build rapport, stay professional, and manage priorities with timely follow-up, while enjoying a collaborative,

Qualifications

• 5-7 years of prior client service or systems integration experience.
• A college degree is great but not required. Other acceptable experiences could include military experience.

Responsibilities

• Research, troubleshoot, and resolve ADP/client application issues across system setup, product functionality, and inquiries.
• Communicate and exceed client expectations with clear, timely follow-up and professional demeanor.
• Educate clients and provide recommendations using ADP product knowledge to improve understanding and outcomes.

Skills

Client service experience or systems

Job description

ADP is hiring a front-line Client Service Consultant who resolves client issues, trains users on ADP technology, and supports clients with payroll, benefits, time, and HR questions. You’ll work with clients who have 1,000+ employees, upholding ADP’s service reputation and client satisfaction.

Training is provided to set you up for success. In a metrics-driven call center, you’ll build rapport, stay professional, and manage priorities with timely follow-up, while enjoying a collaborative,