Harford County Branch Operations Leader

Maryland Department of Transportation; Triple Lakes (MD); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Healthcare

Dental

Long-term disability

Flexible work schedules

Benefits package

Résumé du poste

Maryland Department of Transportation seeks an MVA Assistant Branch Manager II to lead field operations at Harford County. The role supports the Branch Manager in planning, directing, and overseeing daily operations to deliver premier customer service.

The ideal candidate brings leadership experience, strong communication skills, and a track record of implementing policy changes within a government or large organization. This is a full-time, on-site role within the MDOT MVA leadership team.

Qualifications

• Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment.
• Two years of experience working in State or Federal Government.
• Experience supervising the operations of large teams and directing staff.
• Ability to develop workflow efficiencies and act as change agent.
• Excellent written and verbal communication skills.

Responsabilités

• Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service
• Working with employees to solve problems for customers
• Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
• Acting as a change agent within the MVA
• Developing workflow efficiencies
• Working in a union environment

Connaissances

Leadership

Staffing management

Customer service

Communication

Policy implementation

Public service motivation

Government experience

Formation

Associate of Arts degree

Description du poste

Maryland Department of Transportation seeks an MVA Assistant Branch Manager II to lead field operations at Harford County. The role supports the Branch Manager in planning, directing, and overseeing daily operations to deliver premier customer service.

The ideal candidate brings leadership experience, strong communication skills, and a track record of implementing policy changes within a government or large organization. This is a full-time, on-site role within the MDOT MVA leadership team.