Harford County Branch Operations Lead - Premier Service

Maryland Department of Transportation; Maryland; Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

MDOT Benefits

Zusammenfassung

Maryland Department of Transportation (MVA) in Harford County seeks an MVA Assistant Branch Manager II to assist the Branch Manager in leading branch operations and delivering premier customer service with innovative ideas.

The role requires three+ years of leadership, two years of state or federal government experience, strong communication and problem-solving skills, and the ability to adjust staffing in a fast-paced, customer‑focused environment.

Qualifikationen

• Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment.
• Two years of experience working in the State or Federal Government.
• Excellent written and verbal communication skills.
• Ability to give input and implement changes to policy and procedure.
• Desire to act as a public servant, providing premier customer service.

Aufgaben

• Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service.
• Working with employees to solve problems for customers
• Plans, assigns, schedules, and evaluates the work of subordinate staff
• Acting as a change agent within the MVA
• Developing workflow efficiencies
• Working in a union environment

Kenntnisse

Leadership

Customer service

Communication

Policy input

Public service

Staff planning

Problem solving

Govt experience

Ausbildung

AA degree

Jobbeschreibung

Maryland Department of Transportation (MVA) in Harford County seeks an MVA Assistant Branch Manager II to assist the Branch Manager in leading branch operations and delivering premier customer service with innovative ideas.

The role requires three+ years of leadership, two years of state or federal government experience, strong communication and problem-solving skills, and the ability to adjust staffing in a fast-paced, customer‑focused environment.