Branch Operations Lead - Field & Customer Service

Maryland Department of Transportation; Baltimore (MD); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Generous benefits

Résumé du poste

Maryland Department of Transportation's MVA seeks a dynamic Assistant Branch Manager II to support branch operations and deliver premier customer service. This role focuses on leading planning, directing operations and fostering a collaborative environment in a management team.

Ideal candidates bring 3+ years of leadership experience, 2+ years in state/federal government, and an Associate degree, with a track record of solving problems and implementing policy improvements in a fast-paced setting.

Qualifications

• Associate degree required.
• Three years of leadership experience required.
• Two+ years government experience preferred.

Responsabilités

• Assist Branch Manager in planning, directing, and organizing branch operations.
• Oversee audits, compliance, and premier customer service.
• Plan, assign, schedule, and evaluate subordinate staff and drivers.
• Act as change agent and develop workflow efficiencies.
• Work within a union environment.

Connaissances

Leadership experience

Customer service

Policy implementation

Change management

Formation

Associate of Arts degree

Description du poste

Maryland Department of Transportation's MVA seeks a dynamic Assistant Branch Manager II to support branch operations and deliver premier customer service. This role focuses on leading planning, directing operations and fostering a collaborative environment in a management team.

Ideal candidates bring 3+ years of leadership experience, 2+ years in state/federal government, and an Associate degree, with a track record of solving problems and implementing policy improvements in a fast-paced setting.