Hardware Field Technician: Break-Fix & On-Site Support

Gr8ttek; Boston (MA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Per call incentive

Dell/Lenovo certification training

Job summary

Gr8ttek in Boston is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role focuses on hardware break-fix services across client products, with troubleshooting and repair activities guided by department and company guidelines.

You will perform service calls, manage asset control, and complete administrative tasks while delivering clear communication and strong customer service. A valid driver's license and basic repair toolkit are required.

Qualifications

• Technical certification or equivalent is required, with 1–2 years of relevant experience.
• Valid driver’s license and ability to drive to client locations.
• Must own a basic repair tool kit.
• Ability to lift/move up to 50 lbs and convert this capability to field assignments.

Responsibilities

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivering of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Customer service

Communication skills

Troubleshooting

Education

Technical school certification

Job description

Gr8ttek in Boston is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role focuses on hardware break-fix services across client products, with troubleshooting and repair activities guided by department and company guidelines.

You will perform service calls, manage asset control, and complete administrative tasks while delivering clear communication and strong customer service. A valid driver's license and basic repair toolkit are required.