Field IT Support Technician - On-Site Break-Fix Expert

Gr8ttek, LLC; West Boylston (MA); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Dell/Lenovo certification training

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Massachusetts. The role focuses on hardware break fix, on-site service, and customer communication, reporting to the Territory Supervisor.

Candidates should perform basic to moderately complex troubleshooting within company guidelines. Responsibilities include handling service calls, administrative tasks, asset control, and potentially guiding colleagues.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations and lift up to 50 lbs.
• Valid driver's license and reliable transportation.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Customer service

Troubleshooting

Communication

Time management

Teamwork

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Massachusetts. The role focuses on hardware break fix, on-site service, and customer communication, reporting to the Territory Supervisor.

Candidates should perform basic to moderately complex troubleshooting within company guidelines. Responsibilities include handling service calls, administrative tasks, asset control, and potentially guiding colleagues.