Hardware Field Technician – Break-Fix Pro with Cert

Gr8ttek; Portsmouth (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

$40 per call

Dell/Lenovo certification training

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Portsmouth, NH. The role delivers hardware-focused break-fix services on client products and requires clear communication and troubleshooting abilities.

Responsibilities include handling service calls, completing administrative tasks, asset control, and may involve guiding colleagues. The position requires driving to client locations with own basic repair toolkit; a valid driver's license and reliable

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Valid driver’s license and reliable transportation to client locations.
• Own basic repair toolkit and ability to lift/move up to 50 lbs.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Troubleshooting

Communication skills

Customer service

Service calls

Education

Technical school certification or equivalent

Tools

Dell/Lenovo certification training

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Portsmouth, NH. The role delivers hardware-focused break-fix services on client products and requires clear communication and troubleshooting abilities.

Responsibilities include handling service calls, completing administrative tasks, asset control, and may involve guiding colleagues. The position requires driving to client locations with own basic repair toolkit; a valid driver's license and reliable