On-Site IT Field Technician - Hardware Repair & Support

Gr8ttek; Flagstaff (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Pay per call

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform hardware-focused, break fix services on various client products and require good troubleshooting skills.

You will handle service calls, document activities, manage assets, and may guide colleagues. Must have a technical school certification or equivalent, a valid driver’s license, and be able to lift up to 50 lbs.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Must own a basic repair tool kit.
• Valid driver’s license and ability to drive to client locations.
• Ability to lift and move various computer equipment up to 50 lbs.
• Reliable transportation with valid registration and adequate insurance

Responsibilities

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Clear communication

Service call handling

Administrative tasks

Asset & inventory control

Team guidance

Customer service

Break-fix support

Education

Technical school certification or equivalent

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform hardware-focused, break fix services on various client products and require good troubleshooting skills.

You will handle service calls, document activities, manage assets, and may guide colleagues. Must have a technical school certification or equivalent, a valid driver’s license, and be able to lift up to 50 lbs.