Field Hardware Technician: Break-Fix & On-Site Support

Gr8ttek, LLC; San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused break-fix services and solutions at client sites, reporting to the Territory Supervisor.

The role requires troubleshooting, quick decision-making, and adherence to department guidelines. Responsibilities include handling service calls, communicating clearly, delivering strong customer service, and managing asset control and returns.

Qualifications

• Technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations.
• Ability to lift and/or move up to 50 lbs.
• Valid driver’s license and reliable transportation.
• Must own a basic repair tool kit.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Deliver excellent customer service.
• Accept and complete service calls assigned.
• Complete administrative tasks for each call.
• Control and return assets and inventory.
• Other duties as needed to meet business needs.
• May provide guidance to colleagues.

Skills

Customer service

Troubleshooting

Communication skills

Administrative tasks

Education

Technical school certification

Tools

Repair toolkit

Job description

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused break-fix services and solutions at client sites, reporting to the Territory Supervisor.

The role requires troubleshooting, quick decision-making, and adherence to department guidelines. Responsibilities include handling service calls, communicating clearly, delivering strong customer service, and managing asset control and returns.