Desktop Support Technician

Motion Recruitment; Winfield (KS); Vor Ort; USD 28.000 - 44.000; Vollzeit

Zusammenfassung

Motion Recruitment is seeking a Desktop Support Technician for a 2-month contract in Winfield, KS. The role requires hands-on hardware/software support, strong customer service, and enterprise network/server experience. On-site at client site with end-user interactions.

Responsibilities include hardware repair/image, software troubleshooting, server/network support, and ensuring ticket follow-ups, with opportunities to contribute to process improvements and incident resolution.

Qualifikationen

• 3-7 years' experience supporting PC hardware and software.
• Excellent customer service experience.
• Diagnosing, troubleshooting, and replacing PC hardware components; troubleshooting software (Windows, Outlook, printers).
• Strong enterprise server and network support experience.
• Experience working in an enterprise environment.

Aufgaben

• Repair, test, image, and clean PCs, laptops, monitors, printers, and related hardware.
• Maintain and troubleshoot software and peripherals.
• Ensure tickets receive follow-up; provide timely updates.
• Assist with server installations, configurations, upgrades, patching, and maintenance.
• Perform backups, recovery, and security procedures; manage outages.
• Diagnose network hardware and performance issues; maintain network installations.
• Provide in-person end-user support at the client site.
• Back up and protect end-user data.
• Contribute to process improvements and assist colleagues with issues.

Kenntnisse

PC hardware

PC software troubleshooting

Customer service

Server & network support

Multitasking

In-person support

Tools

Windows OS

Printer setup

Remote support tools

Jobbeschreibung

Our client is looking for a Desktop Support Technician for a 2-month contract in Winfield, KS 67156.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 2 months

Required Skills & Experience

• 3-7 years' experience supporting PC Hardware and software.
• Excellent customer service skills and experience.
• Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue screen, Outlook, connecting network printers) as well.
• Strong understanding or work experience of server and network support within an enterprise.
• Energetic, Professional, heads-down, social, and process driven.
• Comfortability providing hands & feet support for Server and Network highly preferred.
• Experience working in an enterprise environment.
• Ability to handle multiple projects.
• Ability to set up, configure, and add all hardware.
• Experience with asset management. Install, move, add, and change large IMAC events expected for client printer migration and PC refreshes.

What You Will Be Doing

• Repair, test, image, and clean PC's, laptops, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot software and computer peripherals.
• Assure that all tickets requiring follow-up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patching, and other maintenance activities of server equipment.
• Perform backup, recovery, and security procedures both planned and during emergencies.
• Follow established procedures to detect, diagnose, and accurately report outages of critical site applications.
• Assist with diagnosis of network hardware and performance problems.
• Perform approved installation, configuration, and maintenance of physical network.
• Perform network system administration tasks both planned and during emergencies.
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site.
• Back up and burn end-user data.
• Assist in developing and documenting improvements to current processes.
• Assist other coworkers in resolving end users’ technical issues across the program.
• Assist the Site Leader in the execution of established processes and escalations.