Hardware Customer Success Engineer

Xerox Corporation; Lexington (KY); On-site; USD 90,000 - 122,000; Full time

Job summary

Xerox Holdings Corporation in Lexington, Kentucky, on-site, is seeking a Hardware Customer Success Engineer to support released products in production and customer environments.

You will investigate production issues with speed, collaborate with the Technical Support Center, interface with multiple teams, analyze field and factory data, and contribute to product improvements; travel 1-2 times per year domestically and internationally.

Qualifications

• Bachelor's degree required in Electrical or Mechanical Engineering.
• Understanding of manufacturing processes.
• Ability to create and understand engineering documents.
• Strong documentation, organization, and teamwork.
• Excellent written and oral communication skills.

Responsibilities

• Learn to make fast decisions impacting production.
• Collaborate with Technical Support Center to resolve engineering challenges.
• Interface with supplies, module, and technology teams.
• Analyze field and factory data to improve Xerox products.
• Expand awareness of business including sales, production, costs, service, and supply chain.
• Develop engineering design skills within released product parameters.
• Support product development teams to improve future products.

Skills

Manufacturing process understanding

Engineering documentation

Project management

Effective communication

Education

Bachelor's Degree in Electrical or Mechanical Engineering

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Location: Lexington, Kentucky - On-Site

Schedule: Monday - Friday, Days

Compensation:$90,000 - $122,000, based on experience

The Customer Success Engineering team is seeking an experienced Engineer to help them in their mission to support currently released products in the production and customer environments. The Hardware Customer Success Engineer is motivated by investigating production and customer issues with speed and is not discouraged by the information gap that can exist when trying to gather information on an urgent schedule.

Job Responsibilities:

• learn how to effectively make decisions with speed that will impact Lexmark's current production
• work with the Technical Support Center (TSC) to resolve unique and complicated engineering challenges related to a customer’s specific use case and/or environment
• interface with supplies, module, and technology teams
• analyze field and factory data to drive improvements to Lexmark products
• expand awareness of Lexmark's business including sales / production volumes, costs, service, and supply chain
• strengthen your engineering design skills by working creatively within the existing parameters of a released product
• gain knowledge of the performance of a wide range of products and designs in manufacturing and the field
• work with the product development teams to improve future products

Requirements:

• Bachelor’s Degree in Electrical Engineering or Mechanical Engineering
• Understanding of manufacturing process
• Ability to create and understand Engineering technical documents
• Excellent documentation and organization skills
• Strong project management and teamwork skills
• Effective oral and written communication skills

Travel may be required for this role. Domestic travel is limited to periodic field support of critical issues at key customers. Approximately 1-2 trips per year of 2-4 days. International travel to China and/or Juarez to support SOP of new product and major manufacturing changes. Possibility of 1-2 trips per year of 5-14 days.