Delivery Account Operations Associate

Xerox Corporation; Tampa (FL); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Benefits from day one

401(k) match

Paid time off

Flexible work culture

Job summary

Xerox Corporation is seeking an on-site hardware and software helpdesk specialist to support the customer environment, monitor devices, resolve incidents, configure firmware, and assist with deployments.

You will manage the equipment fleet, provide on-site support, coordinate installations, and maintain client-facing reports while adhering to security and HIPAA-like protocols as applicable.

Qualifications

• Prior experience managing a print or equipment fleet environment.
• Familiarity with printers, MFDs, and Local Area Networks (LANs).
• A+ certification or relevant technical training preferred.
• Experience with software/server administration and configuration.
• Proficient in Microsoft Office, basic networking, and device troubleshooting.
• Strong organizational skills, customer service mindset, and communication abilities.

Responsibilities

• Manage equipment fleet, monitor performance, and coordinate service response.
• Provide on-site helpdesk support and act as point-of-contact for escalations.
• Administer workflow scanning configurations, firmware updates, and device deployment.
• Monitor consumables, parts inventory, and order fulfillment.
• Coordinates device installations, moves, and decommissions.
• Maintain service reporting tools and generate regular client-facing reports.
• Integrate and operate within client ticketing/helpdesk systems.
• Collaborate with service teams and elevate major incidents as needed.

Skills

Fleet mgmt

Hardware troubleshooting

Printer knowledge

LAN familiarity

Customer service

Documentation

Education

A+ certification

Tools

Ticketing system

Remote monitoring tools

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .

Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

About the Role:

You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.

Key Responsibilities:

• Manage equipment fleet, monitor performance, and coordinate service response
• Provide on-site helpdesk support and act as point-of-contact for escalations
• Administer workflow scanning configurations, firmware updates, and device deployment
• Monitor consumables, parts inventory, and order fulfillment
• Coordinates device installations, moves, and decommissions
• Maintain service reporting tools and generate regular client-facing reports
• Integrate and operate within client ticketing/helpdesk systems
• Collaborate with service teams and elevate major incidents as needed

What You Need to Succeed:

• Prior experience managing a print or equipment fleet environment
• Familiarity with printers, MFDs, and Local Area Networks (LANs)
• A+ certification or relevant technical training preferred
• Experience with software/server administration and configuration
• Proficient in Microsoft Office, basic networking, and device troubleshooting
• Strong organizational skills, customer service mindset, and communication abilities

How We Set You Up for Success:

• Full onboarding and technical training
• Access to support tools and advanced remote monitoring systems
• Career development with regular reviews and improvement plans
• Adherence to client compliance and training programs (e.g., HIPAA, security)

What We Offer:

• Competitive hourly compensation with overtime potential
• Comprehensive benefits from day one (medical, dental, vision, life insurance)
• 401(k) with company match
• Paid time off, holidays, and personal days
• A culture that prioritizes flexibility, safety, and work-life balance

• Competitive hourly compensation with overtime potential
• Comprehensive benefits from day one (medical, dental, vision, life insurance)
• 401(k) with company match
• Paid time off, holidays, and personal days
• A culture that prioritizes flexibility, safety, and work-life balance