Onsite Printer Technician

Xerox Corporation; Hartford (VT); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Overtime potential

Full benefits from day one

401(k) with company match

Paid time off

Work-life balance culture

Job summary

Xerox Corporation seeks an On-Site Associate to service customer devices under contract in Vermont communities. You will provide quality service, maintain documentation, and ensure SLA adherence.

The role requires 2–5 years of printer service experience, strong electro-mechanical skills, a valid driver’s license, reliable transportation, and the ability to lift 60 pounds. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• 2–5 years experience servicing printers and imaging products.
• Strong electro-mechanical aptitude and problem-solving skills.
• Valid driver’s license and reliable transportation required.
• Excellent driving record and ability to pass government background check.
• Experience with Lexmark products is desirable.

Responsibilities

• Perform remediation, service, and maintenance of customer devices onsite.
• Respond to dispatched service calls within SLA commitments.
• Communicate status, ETA, and outcomes with customers.
• Maintain local parts inventory and track service data.
• Support training and knowledge sharing with the team.

Skills

Printer servicing

Electro-mechanical aptitude

Valid driver’s license

Excellent driving record

Reliable transportation

Lexmark products knowledge

Ability to lift 60 pounds

Government background check

Tools

Lexmark products

Job description

Claremont, Enfield, Norwich, Quechee, White River Junction, Wilder, Windsor, Woodstock

State/Province

Country

United States

Date

Thursday, August 13, 2026

Working time

Full-time

Ref#

20040727

Job Level

Job Type

Experienced

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

49811

Annual Base Salary Maximum

66000

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.

Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Overview

This On-Site Associate “OSA\" is responsible for the remediation and scheduled service of customer devices under contract.Provides quality service performance to meet or exceed Customer expectations resulting in a high level of Customer Satisfaction.

Responsibilities

• Work within Lexmark’s systems to accept and respond to dispatched service and supply calls within Customer Service Level Agreement (SLA) commitments.
• As necessary provide diagnostics, repair & maintain product(s) and accessories to Lexmark OEM’s quality specifications.
• Provide regular and effective communications with customers to ensure awareness of call acceptance, Estimated Time of Arrival (ETA), status, and closure.
• Assist customer with any reported issues or questions on customer products.
• Be available for scheduling training on appropriate usage of customer products & features as requested
• Conduct repair and maintenance of Managed Output Devices and Total Service Call Procedures prior to leaving customer site. Compile all required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking.
• Manage local part inventory and maintain transactions.
• Collect Meter Reads on Devices as needed.
• Present a positive image through attire, communication skills and personal grooming.

Additional Responsibilities

• Assist with occasional special activities/responsibilities/projects as requested and bandwidth permits.
• Work closely with Operations and Project Team’s during implementation & deployment of print technology and support services, including inventory collection and management, Move, Add, Delete, Change (MADC) tracking, and consumables management while monitoring adherence to all SLAs.
• Coordinate support for improved service diagnostics.
• Assist with printer assessments as necessary to optimize the fleet aligned to customer standards.

Experience & Skills

• 2 - 5 years experience servicing printers, hard copy devices, or imaging products preferred.
• Strong electro-mechanical aptitude.
• Excellent driving record
• Valid driver’s license
• Reliable Transportation Required
• Experience and detailed knowledge of Lexmark products is desirable
• Ability to frequently and properly lift 60 pounds
• Successful government background check required.

How We Set You Up for Success

Full onboarding and technical training

Access to support tools and advanced remote monitoring systems

Career development with regular reviews and improvement plans

Adherence to client compliance and training programs (e.g., HIPAA, security)

What We Offer

Competitive hourly compensation with overtime potential

Comprehensive benefits from day one (medical, dental, vision, life insurance)

401(k) with company match

Paid time off, holidays, and personal days

A culture that prioritizes flexibility, safety, and work-life balance