Hardware Customer Success Engineer

Xerox; Lexington (KY); On-site; USD 90,000 - 122,000; Full time

Job summary

Xerox in Lexington, Kentucky is seeking a Hardware Customer Success Engineer to support released products in production and customer environments. You will investigate issues with speed and collaborate with the Technical Support Center and product development teams to resolve challenges.

The ideal candidate has a Bachelor’s Degree in Electrical or Mechanical Engineering, understands manufacturing processes, and demonstrates strong documentation, organization, and communication skills.

Qualifications

• Bachelor’s Degree in Electrical Engineering or Mechanical Engineering.
• Understanding of manufacturing process.
• Ability to create and understand Engineering technical documents.
• Excellent documentation and organization skills.
• Strong project management and teamwork skills.
• Effective oral and written communication skills.

Responsibilities

• Learn how to effectively make decisions with speed that will impact production.
• Work with the Technical Support Center (TSC) to resolve engineering challenges related to a customer’s use case.
• Interface with supplies, module, and technology teams.
• Analyze field and factory data to drive improvements to Xerox products.
• Expand awareness of Xerox’s business including sales/production volumes, costs, service, and supply chain.
• Strengthen engineering design skills by working within released product parameters.
• Gain knowledge of product performance in manufacturing and the field.
• Work with product development teams to improve future products.

Skills

Project management

Teamwork

Documentation

Communication

Engineering basics

Education

Bachelor’s degree in Electrical Engineering

Bachelor’s degree in Mechanical Engineering

Job description

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Location: Lexington, Kentucky - On-Site

Schedule: Monday - Friday, Days

Compensation: $90,000 - $122,000, based on experience

The Customer Success Engineering team is seeking an experienced Engineer to help them in their mission to support currently released products in the production and customer environments. The Hardware Customer Success Engineer is motivated by investigating production and customer issues with speed and is not discouraged by the information gap that can exist when trying to gather information on an urgent schedule.

Job Responsibilities

• learn how to effectively make decisions with speed that will impact Lexmark's current production
• work with the Technical Support Center (TSC) to resolve unique and complicated engineering challenges related to a customer’s specific use case and/or environment
• interface with supplies, module, and technology teams
• analyze field and factory data to drive improvements to Lexmark products
• expand awareness of Lexmark's business including sales / production volumes, costs, service, and supply chain
• strengthen your engineering design skills by working creatively within the existing parameters of a released product
• gain knowledge of the performance of a wide range of products and designs in manufacturing and the field
• work with the product development teams to improve future products

Requirements

• Bachelor’s Degree in Electrical Engineering or Mechanical Engineering
• Understanding of manufacturing process
• Ability to create and understand Engineering technical documents
• Excellent documentation and organization skills
• Strong project management and teamwork skills
• Effective oral and written communication skills

Travel may be required for this role. Domestic travel is limited to periodic field support of critical issues at key customers. Approximately 1-2 trips per year of 2-4 days. International travel to China and/or Juarez to support SOP of new product and major manufacturing changes. Possibility of 1-2 trips per year of 5-14 days.